All the staff, from the switchboard to the customer service folks to the technicians, Harriett’s knows that it takes to employ and keep a staff who are efficient, courteous, and caring. Today we want to acknowledge in particular the excellent service we received from your service tech, Phil, and service manager, Scott. They put their heads together to resolve a troublesome problem with our water heater and wouldn’t give up, until they’d got things running right again. My wife and I greatly appreciate their professionalism.
Harriett’s technician, Jim, was just at our home. I wanted to make sure that everyone knows what a gem you have in this guy. He’s super knowledgeable, patient about explaining things in terms a homeowner can understand, and leaves the customer with confidence that the actions he’s performed were exactly what the job needed!
Keep up the good work! I called for water heater repair on Friday. Your technician arrived within 1½ hours.
Harriett’s is a company I can trust!
Your technician was very courteous, and he left everything neat and clean, which is greatly appreciated! He also explained what went wrong and repaired the problem. Harriett’s is awesome!
Harriett’s has been taking care of our water since we moved here in 2003. Your tech is respectful, courteous, very knowledgeable and professional. He is even respectful of customers’ property – he removed his shoes before entering my kitchen! I wouldn’t have anyone else looking after our water!
Your technicians give good suggestions. They’re very friendly and knowledgeable.
Harriett’s goes above and beyond in service to their customers.
It would be hard to improve on this service call. Your technician arrived in less than 1 hour, isolated the problem in about 10 minutes, and the repair was accomplished quickly. He even had the parts in stock in his service truck!
My customers and I are impressed with Howard’s knowledge and professionalism!
I think the service was the best I’ve had, and you have excellent technicians. I’m going to put Harriett’s on Angie’s List for excellent service. Just continue, and word will spread.
Your technician was professional in appearance and courteous. He even noticed that I had a flat tire and found the nail!
Our HVAC system and water heater were installed beautifully, and your crew was awesome! Very clean and efficient group. Thank you.
The technicians that installed my heater and air conditioner were very professional and did a neat job with the installation. They cleaned up!
Good communication with office personnel, technician arrived within appointment window, he was professional & courteous. We will recommend your service. This was the best cleaning our equipment has ever had! Thank you.
Over the past few years, Harriett’s has installed a new heater and air conditioner for us. They have serviced our equipment whenever it needed attention and have always looked after our best interests. Thanks, Harriett’s, for caring!
I retired from the NYPD after 30 years, where I experienced a LOT of bad people. I’ve never experienced such a fine group of human beings as Harriett’s has. They’re decent people and knowledgeable about the equipment they service.
Keep up the excellent work! The follow-through in all aspects was terrific. You should give lessons to other businesses!
From your sales department to your office associates to your installation technicians, it was a great experience. We love our gas heat!
Thank you again for all of the work that Harriett’s did on my heating/air conditioning/energy-saving work. Even in all of this heat, the air conditioner hardly runs. The attic fan turns on early in the day and does most of the work. I can keep the thermostat at 73-75°, and it’s very comfortable. All this in addition to my monthly fuel budget figure going down $40!
You are the best! You came on a Sunday 30 minutes after I called. Thank you so much!
Just wanted to take a moment and recognize the outstanding service I just received from Harriett’s Oil in Medford. After being without air conditioning for several days and working thru several contractors, I contacted Harriett’s to look at my problem and had them provide a repair proposal. During the course of the repair some unforeseen conditions arose that forced a delay and additional cost to the repair. Bob Harriett got involved personally and provided a portable cooling unit to get us thru this current heat wave, expedited the repair, and honored the original proposal. In today’s world of email and call backs, it is a pleasure to do business with a company that truly cares about their clients.